Terms of
Use

Provider / Administration means the person that administers the Service and provides Services to Users.

User / Customer means an individual, individual entrepreneur or legal entity that uses the Service, places an Order, tops up the User Balance or otherwise accepts these Terms.

Website means the website located at https://promobox.cc/, including all pages, sections, interfaces, forms, the Personal Account and other website elements.

Service / Promobox means the software and technical platform available through the Website and designed for selecting, placing, paying for and tracking Orders for Services.

Personal Account means the User’s personal section in the Service. Through the Personal Account, the User places Orders, manages the User Balance, tracks Order statuses, receives notices and interacts with the Provider.

User Account means the User’s account in the Service created during registration.

Login means the User’s unique identifier used to access the Personal Account.

Password means the confidential combination of characters used to access the User Account. The password is stored in protected form. The Provider does not request or store the User’s password in plain text.

User Balance means an account record in the Personal Account that reflects the amount of funds deposited by the User toward future payment for Services. Funds reflected on the User Balance are an advance balance and may be used only to pay for Orders in the Service or returned to the User in the cases and according to the procedure set out in these Terms. The User Balance is not a bank account, an electronic wallet, an electronic means of payment, a loan or a way to store funds; no interest accrues on the User Balance, and transfer of the User Balance to third parties is not allowed.

Services means technical, informational and organizational actions performed by the Provider in relation to the Order Object specified by the User. These actions are aimed at achieving the parameters selected by the User in the Service Card and the Order, including changing, increasing, supporting or restoring certain metrics of the Order Object displayed by an Internet Platform or defined by the parameters of a specific Service. The Services do not include creating, preparing, placing, distributing, targeting or purchasing advertising materials, managing advertising campaigns, providing advertising inventory or other actions related to the provision of advertising services.

Internet Platform means a social network, video hosting service, messenger, streaming service, search engine, marketplace, app store, advertising network, website, application or another third-party online service in relation to which an Order may be placed.

Service Card means a page or interface element of the Service containing the description of a specific Service, including the platform, available parameters, restrictions, price, estimated timelines, warranty terms and other material information.

Order means the User’s request for a specific Service placed through the Service, with the selected Service, Order Object, link or other identifier, quantity, parameters, price and other data specified by the User.

Order Object means an account, channel, page, post, video, photo, website, application, community, profile, online-platform card, link or another object specified by the User when placing an Order and in relation to which technical actions may be performed within the selected Service.

User Materials means links, texts, images, videos, audio, descriptions, names, account identifiers and other data and materials provided by the User for placing or performing an Order.

Order Metrics means quantitative or qualitative Service parameters selected by the User when placing an Order, including volume, timeline, platform, Order Object, country, audience type, execution mode, warranty period and other available parameters.

Order Status means the status of an Order shown in the Personal Account, for example: “Created”, “Awaiting payment”, “Processing”, “In progress”, “Completed”, “Partially completed”, “Cancelled”, “Error”, “Under review” or another status available in the Service interface.

Warranty Refill / Refill means additional performance of a Service within the terms of a specific Service, if the relevant warranty is stated in the Service Card or Order parameters.

Service Content means texts, design, interfaces, logos, website elements, databases, software code, images, Service descriptions and other objects placed in the Service and owned by the Provider or used by the Provider on a lawful basis.

These Terms are a public offer under applicable law.

Any of the following actions by the User is deemed acceptance of these Terms:

• registration in the Service;
• logging in to the Personal Account;
• topping up the User Balance;
• placing an Order;
• paying for a Service;
• using Service functionality;
• contacting support regarding an Order or payment operation.

The agreement between the User and the Provider is considered concluded from the moment of acceptance.

The User confirms that, before accepting these Terms, they had the opportunity to review these Terms, Service descriptions, prices, restrictions and refund rules.

The Provider may change these Terms. The new version applies to new Orders from the moment it is published on the Website, unless the new version specifies another effective date.

Changes that worsen the User’s position under an already paid Order do not apply to that Order, except where the changes are required to comply with the law, payment system requirements, Internet Platform rules, fraud prevention, abuse prevention or Service security.

The Provider gives the User access to the Service and provides technical, informational and organizational Services in relation to Order Objects. The terms are defined by these Terms, the Service Card and the parameters of the specific Order.

The Services are related to technical actions regarding the metrics of the Order Object selected by the User. These may be metrics displayed by Internet Platforms or defined by the parameters of a specific Service.

The specific type of Service, Internet Platform, Order Object, volume, price, estimated timeline, restrictions, warranty terms and other parameters are specified in the Service Card and the Order.

Under these Terms, the Provider does not provide advertising services. The Provider does not create, edit, place or distribute the User’s advertising materials, does not determine the content of an advertising message, does not select an advertising object, does not purchase advertising inventory, does not manage advertising campaigns and does not act as an advertiser, advertising producer, advertising distributor or advertising system operator.

The User independently determines the purpose of using the Order Object, the content placed on it and the lawfulness of using the relevant Internet Platform. If the User Materials, the Order Object or the User’s actions are subject to requirements related to advertising, advertising labelling, consumer protection, intellectual property or other special requirements, the User independently ensures compliance with those requirements.

The Provider does not guarantee that the User will achieve any commercial, advertising, reputational or other business result, including sales, leads, revenue, profit, conversion, monetization, audience retention, organic growth, search ranking or preservation of metrics after completion of the Order, unless a specific warranty is expressly stated in the Service Card.

The Provider is not a representative, agent, partner or affiliate of any Internet Platform, unless expressly stated otherwise on the Website.

The User understands that Internet Platforms are independent third parties and may change algorithms, rules, interfaces, APIs, moderation methods, statistics display, quality criteria and other operating parameters without agreement with the Provider or the User.

If a specific Order, Service Card, User Materials or method of using a Service may be qualified as advertising or as an activity requiring a special legal regime, the Provider may request additional information, documents and confirmations from the User, suspend performance of the Order, refuse to perform the Order or propose another way to resolve the situation.

To place Orders and use certain Service functions, the User registers and creates a User Account.

During registration, the User must provide accurate, current and complete data.

The User is responsible for keeping the login, password, e-mail, phone number and other means of access to the User Account secure.

All actions performed through the User Account are deemed to be performed by the User, unless the User proves that third parties obtained access through no fault of the User.

The User must promptly notify the Provider of any unauthorized access to the User Account, suspicious activity, loss of access to e-mail or any other security incident.

The User may not create multiple User Accounts to bypass restrictions, use bonuses, hide violations, avoid checks, bypass a block or engage in other unfair conduct.

The Provider may request additional information, confirmations or documents from the User if this is needed to identify the User, verify a payment, prevent fraud, comply with law or payment system requirements, or protect the Service.

The User places an Order through the Service interface by selecting a Service, specifying the Order Object, quantity, parameters, link or other identifier and other information needed for performance.

Before placing an Order, the User must check:

• the selected Service;
• the platform and category;
• the link or other identifier of the Order Object;
• the quantity and other parameters;
• the price;
• the estimated performance timelines;
• the warranty terms or the absence of a warranty;
• restrictions of the specific Service.

The User is responsible for the accuracy of data specified when placing an Order.

Orders involving incorrect, non-working, closed, deleted, restricted, unavailable or changed links may be cancelled, suspended or performed to the extent actually possible.

If the Service was actually performed using the data specified by the User, the Order is considered performed even if the User made a mistake in the link, account, post, quantity, platform or another parameter.

After placing an Order, the User must not, without agreement with the Provider:

• change the link, username, identifier, name or settings of the Order Object;
• close access to the account, channel, post or page;
• delete, archive, hide or restrict the Order Object;
• run similar orders with third parties at the same time if this may affect measurement of the result;
• change privacy, geography, age, visibility or moderation settings;
• perform other actions that may affect performance or verification of the Order.

If the User’s actions affect the possibility of performing, measuring or verifying the Order, the Provider may consider the Order performed to the extent actually achieved, refuse warranty support, refuse a refund or offer the User to place a new Order.

The Provider may refuse to accept or perform an Order if the Provider has grounds to believe that the Order violates these Terms, the law, third-party rights, Internet Platform rules, payment system rules or may lead to claims, blocks, sanctions, complaints or another material risk.

The Provider starts performing an Order after payment is confirmed and all necessary data is received from the User, unless the Service Card states otherwise.

Start and performance timelines are estimated unless expressly stated otherwise. Actual timelines may depend on the selected Service, volume, current load, technical restrictions, Internet Platform rules, moderation, availability of the Order Object and other circumstances.

Information about Order progress is shown through the Order Status in the Personal Account or by another method available in the Service.

Possible Order statuses may include:

• “Created” — the Order has been created by the User but has not yet been accepted for processing;
• “Awaiting payment” — the Order is waiting for payment or payment confirmation;
• “Processing” — the Order has been accepted by the Service and is being prepared for performance;
• “In progress” — the Order is being performed;
• “Completed” — the Order has been completed in full or is deemed completed under these Terms;
• “Partially completed” — the Order has been completed in part, and the remainder may be returned to the User Balance or resolved in another way;
• “Error” — performance is impossible or suspended due to an error in parameters, an unavailable link, platform restrictions or another reason;
• “Cancelled” — the Order has been cancelled by the Provider or the User in the cases provided for in these Terms;
• “Under review” — the Order or a request related to it is being reviewed by the Provider.

The Provider may change the set and names of Order statuses if this does not worsen the User’s position under an already paid Order.

If performance of an Order becomes impossible for reasons outside the Provider’s control, the Provider may:

• offer the User to change the Order parameters;
• replace the Service with a comparable Service of similar value;
• perform the Order in part;
• return the unused part of the payment to the User Balance;
• return the unused part of the payment to the original payment method in the cases provided for in these Terms and by payment system rules.

A Service is considered provided after the actions specified in the Service Card and Order parameters have been performed, or after the Order is assigned the “Completed” status, or after the Provider sends the User a confirmation of completion.

The User must independently monitor the Order Status and check the result of the Service.

If the User believes that an Order was performed improperly, the User may send a reasoned claim to support within 5 business days after the Order receives the “Completed” or “Partially completed” status, unless another period is stated in the Service Card.

The claim should include:

• the Order number;
• a description of the issue;
• a link to the Order Object;
• screenshots, statistics or other supporting materials;
• the preferred resolution.

If the User does not send a reasoned claim within the set period, the Service is considered accepted by the User without comments.

The Provider reviews the claim within a reasonable period. If additional information is needed for review, the User must provide it at the Provider’s request.

Based on the review, the Provider may:

• recognize the Order as properly performed;
• perform an additional check;
• make a Warranty Refill if provided for by the Service Card;
• return the unused part of the payment to the User Balance;
• return funds to the original payment method;
• offer a replacement Service;
• refuse the claim if there are no grounds to satisfy it.

Warranty terms apply only to Services for which the warranty is expressly stated in the Service Card or Order parameters.

If no warranty is stated, the Service is provided without a Warranty Refill.

Warranty Refill may apply if, after completion of the Order, the relevant metric decreases within the warranty period and the decrease is not caused by the User’s actions, third-party actions, changes to the Order Object, blocking, deletion, visibility restriction, privacy setting changes, Internet Platform rules or other circumstances outside the Provider’s control.

Warranty Refill does not apply if the User:

• changed the link, username, privacy settings or visibility settings;
• deleted, hidden, archived or restricted the Order Object;
• launched similar campaigns with third parties, making it impossible to determine the Service result;
• violated Internet Platform rules;
• provided incorrect data;
• missed the warranty request deadline;
• performed other actions that affected the result or its verification.

Warranty Refill is not a cash refund and is performed only in the scope and manner provided for by the Service Card of the relevant Service.

Service prices are shown on the Website, in the Service Card, in the Order interface or in the Provider’s individual offer.

Services are paid for by topping up the User Balance or by another method available in the Service.

Available payment methods may include bank cards, the Faster Payments System / SBP, electronic means of payment, payment services and other methods shown on the Website at the time of payment.

Payments are processed by banks, payment aggregators and other payment partners. The Provider does not receive or store the full bank card details of Users.

When paying by bank card, the payment may be made on the protected page of the payment partner using security methods provided by that partner, including 3-D Secure or other transaction confirmation methods.

The User’s payment obligation is considered fulfilled after the Provider or the Service receives successful payment confirmation from the payment partner.

Funds credited to the User Balance are an advance payment and may be used to pay for Orders in the Service.

The Provider may suspend topping up the Balance, performance of an Order or access to the Service if a payment has signs of fraud, was made using another person’s payment instrument, is disputed, cancelled, returned by a bank, linked to a violation of payment system rules or requires additional review.

The User must use only payment instruments that belong to the User or are lawfully used by the User. Using another person’s bank cards, electronic wallets or other payment instruments without the owner’s consent is prohibited.

The User may cancel an Order before performance starts if cancellation is technically available in the Service interface or confirmed by support.

If an Order is cancelled before performance starts, the payment amount for that Order is returned to the User Balance or to the original payment method according to these Terms.

If an Order is performed in part, the User may receive a refund for the value of the unperformed part if that part can be objectively determined.

If an Order is performed fully and properly, no refund is made, except in cases expressly provided for by law, these Terms or the Service Card.

No refund is made for the actually performed part of a Service.

A refund may be refused if the impossibility of performing or verifying the Order was caused by the User’s actions or inaction, including:

• an incorrect link;
• incorrect choice of Service, platform, quantity or parameters;
• closing an account, channel, page or post;
• deleting, archiving, hiding or restricting the Order Object;
• changing the username, link, privacy settings or visibility settings;
• violation of Internet Platform rules;
• running similar orders with third parties at the same time;
• failure to provide necessary data;
• providing inaccurate data;
• other actions that affected performance or verification of the Order.

The unused User Balance may be returned upon the User’s written request sent to support, provided that the refund does not violate law, payment system rules, anti-fraud requirements or these Terms.

Funds are generally returned to the same payment method from which the payment was made. A refund to another payment method is possible only in cases provided for by law, payment partner rules or by the Provider’s decision after additional verification.

For a refund, the Provider may request from the User data needed to identify the payment and verify the right to a refund.

A refund request is reviewed within up to 10 business days after the Provider receives all necessary information from the User. The actual crediting period depends on the bank or payment system.

The refund amount may be reduced by the Provider’s actually incurred and documented expenses, including payment operator fees, if such deduction is allowed by applicable law and payment system rules.

A refund may be suspended or refused if there are signs of fraud, abuse of rights, violation of payment system rules, use of another person’s payment instrument, attempted double refund, unjustified payment dispute or other unfair conduct.

If there is a question about a payment, refund, debit or Order performance, the User should first contact the Provider’s support team and provide information needed to check the operation.

The Provider reviews payment-related requests and takes reasonable steps to resolve the disputed situation.

If the User initiates an unfounded, fraudulent or repeated payment dispute without attempting to resolve the issue through support, the Provider may:

• suspend performance of current Orders;
• restrict access to the Personal Account;
• request additional documents;
• block new payments;
• retain the cost of Services actually provided;
• provide information to the payment partner or competent authorities in cases provided for by law.

This section does not limit the User’s rights that cannot be limited by law, including consumer rights to contact a bank, payment system, court or public authority.

The User must use the Service in good faith, lawfully and in accordance with these Terms.

The User guarantees that:

• the User has rights to the Order Object or has obtained permission from its owner / administrator;
• the User Materials are lawful and accurate;
• the Order does not violate third-party rights;
• the Order is not connected with fraud, misleading conduct, spam, phishing, illegal advertising or other prohibited activity;
• use of the Service does not violate applicable Internet Platform rules.

The User may not use the Service for:

• illegal activity;
• violation of third-party rights;
• actions related to prohibited goods, services, materials or activities;
• distribution of malicious software;
• phishing, fraud, deception, impersonation or unauthorized access;
• spam, mass unwanted messages or bypassing anti-spam systems;
• bypassing technical restrictions of Internet Platforms;
• interfering with the Service, its infrastructure or security systems;
• exploiting vulnerabilities, automated parsing, scraping, attacks, overload or other harmful activity;
• placing Orders regarding third-party accounts, pages, channels, posts or other objects without the owner’s permission;
• actions that may result in claims from Internet Platforms, payment systems, rights holders, users or public authorities.

The Provider may refuse to perform an Order or restrict the User’s access to the Service if the Provider has grounds to believe that the User violates this section.

The User may not use the Service for actions related to materials, goods, services, websites, accounts or activities connected with:

• child exploitation, sexualized depictions of minors or other materials harmful to minors;
• illegal trafficking of narcotic drugs, psychotropic substances, weapons, explosives or instructions for making them;
• terrorism, extremism, violence, incitement of hatred, discrimination or calls for illegal actions;
• fraud, phishing, pyramid schemes or illegal investment schemes;
• malware, hacking, sale of databases, personal data leaks or illegal access to information;
• violation of copyright, related rights, patent rights, trademark rights, rights to a person’s image or other third-party rights;
• defamation, insults, harassment, threats, blackmail or unfair competition;
• illegal political campaigning, manipulation of voting, referenda, elections or other socially significant procedures;
• goods and services whose circulation or advertising is prohibited or restricted by applicable law.

Orders connected with regulated categories, including financial services, investments, cryptoassets, gambling, alcohol, tobacco, nicotine products, medicines, medical services, dietary supplements, adult goods and other categories subject to special requirements, may be refused or require additional review.

The Provider may refuse to accept or perform any Order without explaining the reasons if the Provider has grounds to consider the Order high-risk, disputed, illegal, violating Internet Platform rules or capable of causing third-party claims.

The User is solely responsible for complying with the rules of Internet Platforms in relation to which an Order is placed.

The User understands that each Internet Platform may set its own rules for technical actions, content publication, statistics display, moderation, permitted audience acquisition methods and account restrictions.

The Provider does not guarantee that the use of a specific Service will comply with the internal rules of all Internet Platforms in all jurisdictions and at all times, because those rules may change without notice to the Provider.

The User independently evaluates whether the selected Service, the Order Object and the method of using the Service are permitted under the rules of the relevant Internet Platform.

The Provider is not responsible for actions of Internet Platforms, including:

• algorithm changes;
• rule changes;
• API changes;
• changes to the display of statistics;
• moderation;
• restriction of visibility;
• deletion of content;
• write-off or correction of metrics;
• blocking, restricting or deleting an account;
• refusal of monetization;
• sanctions applied to the User or the Order Object.

If actions of an Internet Platform make performance of an Order impossible or materially more difficult, the Provider may offer the User a change of Order parameters, replacement of the Service, partial performance, refund of the unused part of the payment or another reasonable resolution.

The User guarantees that the User has all rights, permissions and consents needed to use the User Materials and place the Order.

The User grants the Provider the right to use the User Materials only to the extent necessary to provide Services, verify the Order, review requests, perform these Terms and comply with law.

The Provider does not acquire exclusive rights to the User Materials.

The User is responsible for the content of the User Materials, accuracy of provided data, lawfulness of placing the Order and lawfulness of using the Order Object.

If the Provider receives a claim from a rights holder, Internet Platform, payment system, public authority or another third party, the Provider may suspend Order performance, request explanations from the User, restrict access to the Service or take other reasonable measures.

All rights to the Service, Service Content, interfaces, design, texts, databases, software code, logos, trademarks, commercial designations and other objects belong to the Provider or are used by the Provider on a lawful basis.

The User receives a limited, non-exclusive, non-transferable right to use the Service within its functionality and in accordance with these Terms.

Without the Provider’s written consent, the User may not:

• copy, reproduce or distribute Service Content;
• modify, decompile, disassemble or attempt to extract the Service source code;
• create derivative products based on the Service;
• use the Provider’s brand designations, logos, design or interface elements;
• use the Service in a way that goes beyond normal user functionality.

The User’s personal data is processed in accordance with the Privacy Policy available at https://promobox.cc/en/privacy/ or another address specified on the Website.

By using the Service, the User confirms that the User has reviewed the Privacy Policy.

The Provider may process data needed for registration, authentication, provision of Services, payment processing, fraud prevention, review of requests, compliance with law, payment system requirements and Service protection.

The Provider may transfer necessary data to payment partners, technical contractors, hosting providers, support services, analytics services and other persons if such transfer is needed for operation of the Service, performance of these Terms, payment processing, fraud prevention or compliance with law.

The Service is provided “as is”. The Provider takes reasonable measures to ensure availability and correct operation of the Service, but does not guarantee that there will be no technical errors, failures, delays, interruptions, incompatibility or other issues.

The Provider is not responsible for inability to use the Service or perform an Order caused by:

• actions or inaction of the User;
• incorrect data in an Order;
• unavailability of the Order Object;
• actions of Internet Platforms;
• actions of banks, payment systems or payment aggregators;
• failures of communications, hosting, data centers, CDN, APIs, providers or other third parties;
• requirements of public authorities;
• force majeure;
• other circumstances outside the Provider’s reasonable control.

The Provider is not responsible for consequences of the User’s use of the Service, including claims, sanctions, restrictions, write-off of metrics, blocks, deletion of content, refusal of monetization, reduced visibility, reputational harm, commercial losses or other consequences, unless they are caused by the Provider’s culpable actions.

The Provider does not guarantee that Service results will be preserved indefinitely, because they may depend on algorithms, rules, statistics, moderation, user behavior and other factors of Internet Platforms.

To the extent permitted by law, the Provider’s liability for any claim related to a specific Order is limited to the price of that Order.

The Provider is not liable for lost profit, indirect damages, loss of data, loss of business reputation, decreased sales, termination of monetization, account blocking or other indirect consequences, unless otherwise required by mandatory legal rules.

Liability limitations do not apply in cases where liability cannot be limited by law.

The User must compensate the Provider for documented losses, expenses, fines, claims and third-party demands arising from the User’s violation of these Terms, the law, third-party rights, Internet Platform rules or from providing inaccurate data.

The Provider may temporarily restrict, suspend or terminate the User’s access to the Service if:

• the User violates these Terms;
• there are signs of fraud or abuse;
• another person’s payment instruments are used;
• a chargeback, payment dispute or report of an unauthorized transaction is received;
• a claim is received from an Internet Platform, rights holder, payment system, bank, public authority or another third party;
• the User uses the Service for prohibited activity;
• the User’s actions create risk for the Service, the Provider, other users, payment partners or third parties;
• technical maintenance or infrastructure protection is required.

In case of a material or repeated violation of these Terms, the Provider may terminate the User’s access to the Service without prior notice.

Restriction or termination of access does not release the User from the obligation to pay for Services actually provided and does not deprive the User of the right to a refund of unused funds in cases provided for by law and these Terms.

The User may stop using the Service at any time and send a request to delete the User Account, provided that data retention is not required for performance of obligations, review of claims, compliance with law, accounting, tax reporting, fraud prevention or protection of the Provider’s rights.

The User may contact support through the Service interface, online chat, e-mail or other channels specified on the Website.

A request should contain enough data to identify the User, Order, payment or the substance of the issue.

The Provider may refuse to review requests that contain threats, insults, spam, illegal demands, inaccurate information or do not allow the Order or User to be identified.

Legally significant notices may be sent to the e-mail specified by the User in the Personal Account, through the Service interface or by another method provided for in these Terms.

The User must independently keep the e-mail and other contact details in the Personal Account up to date.

These Terms are governed by the law of the Russian Federation, unless otherwise required by mandatory rules of applicable law.

The parties must take reasonable measures to resolve disputes through negotiations and written communications.

Before going to court, the User must send the Provider a claim if a mandatory pre-trial claim procedure is required by law or by the nature of the dispute.

The response period for a claim is 30 calendar days from the date of receipt, unless another period is set by law.

If the dispute is not resolved through the claim procedure, it is submitted to a court according to applicable law.

If the User is a consumer, these Terms do not limit the User’s rights granted by mandatory consumer protection rules.

If any provision of these Terms is found invalid or unenforceable, this does not affect the validity of the remaining provisions.

The Provider may engage third parties to provide Services, process payments, provide technical support, analytics, hosting, security and perform other actions needed for operation of the Service and performance of Orders.

The User may not transfer rights or obligations under these Terms to third parties without the Provider’s written consent.

The Provider may transfer rights and obligations under these Terms to a legal successor, affiliate or another person in connection with reorganization, sale of business, transfer of the Service or another lawful basis.

The current version of these Terms is published on the Website. The User must independently review the current version before placing new Orders.

If these Terms are available in several languages, the Russian version prevails to the extent permitted by applicable law, unless the Provider expressly states otherwise.